Legal
Complaints and mediation
Clear handling of disputes, with access to an independent mediator.
Complaint
Write to reclamations@socialhelpcredit.com or use the contact form (subject “Complaint”). Acknowledgement within 10 working days, answer within 2 months at most.
Mediation
If the answer does not satisfy you, you can refer the matter free of charge to the mediator: médiateur de la consommation À COMPLÉTER. EU online dispute resolution platform: ec.europa.eu/consumers/odr.
Authorities
Depending on the dispute: DGCCRF, ACPR, CNIL or the competent court.